FAQs
Your questions answered
At Pro Practice Management, we understand that choosing the right administrative support is an important decision for your practice. To help you get a clearer picture of what we offer, please see below answers for frequently asked questions.
1. What types of practices do you work with?
We support a wide range of private consultants and clinics, including:
- Solo consultants (e.g. specialists or surgeons).
- New practices or consultants looking to implement efficient admin processes.
Our services are flexible and can be tailored to meet the specific needs of any practice.
2. How do you ensure confidentiality and patient data security?
Confidentiality and data security are amongst our top priorities. All our staff are trained in GDPR compliant processes and adhere to the highest standards of data protection. We take every precaution to ensure that sensitive patient information remains secure and that all communications are private.
3. How do I get started with Pro Practice Management?
Starting with us is easy! Simply contact us so we can understand your needs and explain how we can help. From there, we will create a tailored plan to suit you, whether you are looking for full-service support or help with specific tasks.
4. Can I customise the services I need?
Absolutely! We understand that every practice is unique. Whether you need comprehensive admin support or assistance with specific areas like scheduling or invoicing, we can create a plan that works for you. We offer flexible, scalable services that can evolve with your practice.
5. How do you handle billing and payments?
We provide full-service invoicing and credit control to ensure that your finances remain in order. Our team generates invoices, follows up on payments, and handles any issues with insurers or third parties. All invoicing is timely, accurate and compliant with industry standards.
6. What happens if I have an urgent request or question?
We are committed to delivering a responsive service. Whether by phone or email, we will be there to help with any urgent requests. Our team will ensure that we can address your needs quickly and effectively without compromising the quality of service.
7. How do you handle patient communication?
We can handle all patient communications on your behalf, from the first point of contact through to discharge. Whether by phone or email, we ensure your patients receive timely, clear and professional communication. This helps your practice to run smoothly while maintaining strong, positive patient relationships.
Ready to reduce your admin burden and get back to focusing on your patients?
Let’s talk about how we can support your practice.