Our services
Supporting your practice, so that you can support your patients
Our core services
At Pro Practice Management, we provide seamless, reliable medical administrative support to private consultants and clinics. Our experienced team integrates directly into your working environment, managing the tasks that distract from clinical care, so that you can stay focused on your patients.
Administrative support
We handle the day-to-day operational tasks that keep your practice running smoothly; from managing documentation and correspondence to ensuring compliance with data protection. Our team brings structure, accuracy, and peace of mind.
Support includes:
- General admin and clinic paperwork
- Liaison with hospitals and insurers
- Maintaining accurate patient records
- GDPR compliant processes
Patient communication
Professional, empathetic, and prompt communication is key to a smooth patient experience. We ensure that every call, email and enquiry is managed promptly, with discretion and care, reflecting the high standards of your practice.
Includes:
- Managing incoming and outgoing patient correspondence
- Following up on appointments and instructions
- Handling sensitive queries with professionalism
- Ensuring continuity in patient communication
Scheduling & diary management
Your time is valuable and so is your patients’. We take the stress out of calendar coordination, making sure your diary is managed efficiently and that your clinic operates in a timely fashion and without friction. Our support can include:
- Appointment booking and confirmations
- Managing cancellations, rescheduling and reminders
- Co-ordination with hospitals or other clinicians
Invoicing
Prompt and professional invoicing is essential to the financial health of your practice. We can manage this process from start to finish, ensuring accuracy and timely delivery.
Includes:
- Generating and sending invoices
- Monitoring outstanding payments
- Working with insurers or third parties as required
- Ensuring clear records for your accountant
Credit control
Unpaid invoices can disrupt your cash flow, we follow up on late payments with tact and professionalism, protecting your patient relationships whilst keeping your finances on track.
Includes:
- Monitoring overdue accounts
- Sending reminders and follow-ups
- Liaising with patients or insurers regarding outstanding payments
- Keeping you informed, without involving you in the process
Flexible support, tailored to you
Whether you need full-service practice management or support in just one area, we can adapt to your needs. Whatever makes your day easier and your practice more efficient.